Jan 18, 2019
This fall eColón launched a new version of its virtual assistant Julieta equipped with natural language processing (NLP) and machine learning, leveraging Google’s open-source DialogFlow and TensorFlow technology. IIR spoke with Colón Seguros CEO Eduardo Iglesias to discuss Julieta, the trajectory of eColón, and other insurance innovation-related topics. During his career, Iglesias held senior positions at major U.S. companies and has applied that experience in launching eColón. He talks about creating a platform that would be considered innovative in any market, and also about some of the specific opportunities and challenges of insurance innovation in emerging markets.